Returns and Exchanges

We want you to have the best Petoji experience possible. If you are not 100% satisfied with your purchase you can return your order for a refund within 30 days of your purchase date. Custom items are not refundable unless otherwise specified, if you are having an issue with a custom item please contact us at hello@petoji.com.

The items returned must not have been used, altered, or damaged. If you believe your item is defective please see our warranty policy here.

Please fill out the form below to initiate the return or exchange process.

Return/Exchange Authorization Form

Personal Information

Your Name

Your Email

Product Information

Let us know why you would like to return your item(s)*

Product Name*

Color*

Size/Length*

Approximate Purchase Date*

Purchased From*

Order Number

How would you like us to process your return?*

For exchanges please indicate the product you would like instead.
(must be of equivalent value)