Our Guarantee

All of our products are field tested for safety and durability. We only use the finest materials from reputable suppliers to make our products.

We are not only committed to making the highest quality dog gear possible, but we’re also dedicated to ensuring you have the best experience with our products and our brand. If there is anything wrong with your Petoji product, we will work hard to make it right.

All Petoji products come with a lifetime guarantee against defects in materials or craftsmanship. If you have purchased a Petoji item that you suspect has a defect, please let us know by completing the form below.

Petoji will approve warranty claims of product purchased from an Authorized Dealer, through petoji.com, or Petoji’s Etsy store. Our warranty covers manufacturing and material defects and does not include damage caused by any of the following:

  • Damage caused by chewing, biting, cleaning, disassembly, alterations or modifications
  • Improper or misuse of the product (Our collars and leashes are not meant to be used to tether or tie out your dog. Any damage resulted from use in this manor is not covered by warranty.)
  • Cosmetic wear and tear or damage caused by abuse or fire

Warranty Claim Form

Personal Information

Your Name

Your Email

Product Information

Detailed description of product defect*

Please upload a photo of the damage*

Product Name*

Color*

Size/Length*

Approximate Purchase Date*

Purchased From*

Order Number